Naimi attended the banquet unveiled a plaque «5 stars» lands
Praised His Highness Sheikh Mohammed bin Rashid Al Maktoum, UAE Vice President, Prime Minister and Ruler of Dubai, may Allah protect him, the efforts of His Highness Sheikh Humaid bin Rashid Al Nuaimi, Supreme Council Member and Ruler of Ajman, and direct follow-up to the development aspects of all life in the emirate, and activating the role of actors government and development work, which achieves the aspirations of the citizens.
He commended the Prince for Customer Service Center in the land and property department in the emirate of Ajman, on the classification of «Star», according to the global Star rating system services, adopted in the evaluation of customer service centers in government agencies.
This came with the visit of His Highness Sheikh Mohammed bin Rashid Al Maktoum, yesterday morning, Customer Service Center in the land and property department in the emirate of Ajman, for the unveiling of the plaque classification «five-star» obtained by the center, becoming the first local government entity is evaluated according to the system in the presence of His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Dubai Crown Prince, HH Sheikh Ammar bin Humaid Al Nuaimi, Crown Prince of Ajman, and HH Lt. General Sheikh Saif bin Zayed Al Nahyan, Deputy Prime Minister and Minister of Interior, HH Sheikh Mansour bin Zayed Al Nahyan, Deputy chairman of the board Minister and Minister of presidential Affairs, Sheikh Sultan bin Hamdan Al Nahyan, Advisor to His Highness the Head of State, and Sheikh Abdul Aziz bin Humaid Al Nuaimi, head of the land department and property in Ajman, Sheikh Rashid bin Humaid Al Nuaimi, chairman of municipality and planning Department in Ajman, and Mohammed bin Abdullah Al Gergawi, Minister of cabinet Affairs, and a number of officials.
And bless His Highness UAE Vice President, Ajman Government Customer Service Center in the land and property department for evaluation of a five star hotel, His Highness said «the fruit of the efforts of the staff and work as a team, and their insistence on excellence in their guests service, and guide their keenness to provide the best services to customers and giving them the excellence and importance they deserve ».
He added that the UAE government practices in developing and delivering superior and innovative services, through service centers throughout the state, has become standard practice for the governments of the world.
He also asserted that «the experience of the UAE classifies customer service centers Star system has become a universal experience, we want to develop this achievement, and build it in all government agencies, whether federal or local, so enjoy every trader on the territory of our state the best hospitality and the finest service and the best of care».
He said «we have adopted the results of the evaluation of all customer service centers in the federal government in accordance with the global Star rating system services, we want to competing teams in the federal and local government and private land to the state in its guests service to celebrate them all».
The Customer Service Center in the land department and property in the emirate of Ajman, the first center scoring five star rating at the level of local governments in the state, has been successful in implementing a number of outstanding initiatives in customer service, notably the initiative «I am at your service» which received considerable satisfaction from dealers.
The center offers 46 service, it has completed 10 thousand and 793 transactions during 2015, across six service platforms waiting for a period not exceeding four minutes and 29 seconds, and the completion of the transaction estimated at seven minutes to reach the proportion of development in the performance of 71 percent.
The first of the UAE in the world to adopt a classification customer service centers, according to the star system, launched by His Highness Sheikh Mohammed bin Rashid Al Maktoum, to recast the innovative concept and the framework of integrated standards in the delivery of government services, to raise their efficiency to the best international standards, to match it applied in hotels banks, airlines, achieves an exceptional experience to customers across all interfaces and channels of service delivery, the government aims to achieve the best possible model for smart government, in line with the objectives of vision 2021.
And it is classified as service centers, according to the process of systematic and comprehensive assessment of the level of services provided under which they were granted the center a number of stars from two-star to seven, and the evaluation process conducted once every two years, and carried out by a neutral and independent specialist. (WAM)
Ruler of Ajman project hails Mohammed Bin Rashid «ranking» Customer Service Centers »
Praised His Highness Sheikh Humaid bin Rashid Al Nuaimi, Supreme Council Member and Ruler of Ajman, the idea and the initiative of His Highness Sheikh Mohammed bin Rashid Al Maktoum, UAE Vice President, Prime Minister and Ruler of Dubai, may Allah protect him, the project «rating customer service centers».
The project aims to provide a high level of services to's customers departments and institutions and government bodies, and makes them compete to reach excellence and get a star rating, which qualifies them to become a reputable institutions, in addition to the publication of a general culture among staff in the departments to compete to provide the best services for the auditors and undecided on the circuit the method of operation and management makes it imperative for everyone to be a trader has priority in receiving services and facilitate procedures.
His Highness said in a statement on the occasion of the first local government department for a five star rating in the emirate of Ajman, the land department and property, if people are not progressing and elevate only the efforts of the hands of children who innovate and invent and think of their home and offer best practices and services for clients who are a key pillar in the business success and excellence in any department, and that must be respected very satisfied to achieve excellence and upgrading.
He added that what he is doing His Highness Sheikh Mohammed bin Rashid Al Maktoum, aims to raise the status of the country internationally, through initiatives launched by from time to time and again to prove to the whole world that prosperity and advancement and progress Emirates, stems from the ideas, creativity and innovation leaders and youth and daughters and every citizen loving to his homeland.
His Highness the Ruler of Ajman and explained that customer satisfaction through this project demonstrates the insight of the wise leadership, led by His Highness Sheikh Khalifa bin Zayed Al Nahyan, may God protect him, to reach the UAE to the first centers worldwide in various fields always, through inexperience sons and competing to provide the best global practices in the field of government services.
HRH stressed the need for the hands cohesive united remaining lifted We slogan first, because dealing face to face with the public requires everyone, leadership and individuals, take responsibility, because the challenges are great, and it must overcome all the challenges and successes in the field and achieve a high level to satisfy the customers we serve and because the standard of success must be pleasing trader and achieve his interest without delay.
His Highness the Ruler of Ajman and pointed out the need to work according to specific criteria, and create new bouquets focused on providing services reflect the capacity and efficiency, creativity and excellence to reach customers via the communication channels that they want and prefer to upgrade the performance between dealers and government entity, through the capable human resources to design and innovation channels and new technologies and systems to continue to support the provision of an integrated service satisfies them all.
He said «Thank Mohammed bin Rashid everything presented and always offer ideas and proposals and innovations serve this country always make it in the first place .. God bless you and hit your fault for the homeland and the citizen's interest». (WAM)
«Territory Ajman» first local department gets 5 stars
He removed His Highness Sheikh Mohammed bin Rashid Al Maktoum, UAE Vice President and Prime Minister and Ruler of Dubai, Amir, unveiled the land department and property in Ajman, the first local circuit state get five-star service, expressing his happiness to it, and said the «Twitter »:« the pleasure of unveiling the first local state department get a five-star rating for service, a circle of land and property in Ajman ».
He added: «Ajman Government, led by my brother, His Highness Sheikh Humaid bin Rashid Al Nuaimi, Supreme Council Member and Ruler of Ajman, has achieved outstanding and great leaps in the past years, competing local and federal authorities, his goal happiness and peace of citizens».
Mohammed bin Rashid and senators attending a luncheon Naimi
His Highness Sheikh Mohammed bin Rashid Al Maktoum attended, UAE Vice President, Prime Minister and Ruler of Dubai, Amir, a luncheon hosted by the honor of the Prince, his brother, His Highness Sheikh Humaid bin Rashid Al Nuaimi, Supreme Council Member and Ruler of Ajman, yesterday afternoon, in Elsafaa break in Ajman.
The banquet was attended by His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Dubai Crown Prince, HH Sheikh Ammar bin Humaid Al Nuaimi, Crown Prince of Ajman, and Dr. Amal Abdullah Al Qubaisi, head of the Federal National Council, HH Sheikh Tahnoun bin Mohammed Al Nahyan, Ruler's Representative in the eastern region, and Lt. General Sheikh Saif bin Zayed Al Nahyan, Deputy Prime Minister and Minister of Interior, HH Sheikh Mansour bin Zayed Al Nahyan, Deputy Prime Minister and Minister of presidential Affairs, Sheikh Sultan bin Hamdan Al Nahyan, His Highness the Head of State Advisor, Sheikh Nahyan bin Mubarak Al Nahyan, Minister of culture, youth and community development, and Sheikh Hazza bin Tahnoun Al Nahyan, Undersecretary of the Court of the ruler's representative in the Eastern region, and Sheikh Abdul Aziz bin Humaid Al Nuaimi, head of the land department and property in Ajman, Sheikh Rashid bin Humaid Al Nuaimi, chairman of municipality and planning Department in Ajman , along with a number of sheikhs, ministers and senior officials in the state. (WAM)